1. In case of charging issues with the mobile app, please contact the charging station operator first. The telephone number of the operator's service hotline can be found on the respective charging station or in the mobile app.
2. If you experience other issues in the app, please follow these instructions, before approaching your contact person for fleet matters:
- Close and restart the app.
- Check your connectivity.
- Check your GPS settings.
- Check if you have the latest app version on your mobile phone.
- Restart your mobile phone.
- Uninstall and reinstall app.